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Our Work Case Studies

Every team has a story to tell. Here's how we create seamless digital experiences for meaningful outcomes.

Stories of real impact

From marketing strategy to Salesforce implementations and everything in between, get inspiration from these clients who bring us their biggest challenges and always come out on top.

Case Studies

  • Indianapolis Colts – Creating the Ultimate Data-Driven Fan Experience

    The Indianapolis Colts partnered with Sercante l Trilliad to create an integrated data foundation using their customer data platform and Snowflake, transforming millions of fan data into activated, real-time, targeted sales efforts, intelligent insights, and personalized journeys that treat every fan like an MVP.

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  • Fellowes Brands – Scaling personalized global engagements

    Fellowes Brands partnered with Sercante to migrate from Eloqua to Marketing Cloud Growth Edition and establish a unified data architecture with Data 360 for a scalable, compliant environment that delivers dynamic, high-engagement content to global customers.

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  • Scosche – Transforming Customer Support with AI-Powered Service Chat

    Scosche Industries, the #1 mount and FM transmitter brand in North America, partnered with Sercante to implement a scalable, AI-powered support solution on their website that gives customers instant, personalized answers to their FAQs, increasing the support team’s efficiency to focus on complex needs, so their customers can continue to enjoy their products for life.

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  • Advanta Health – Scaling member services with Agentforce for healthier lives

    Advanta Health partnered with Sercante to implement Agentforce solutions that scaled their member services team and addressed the needs of their growing customer base while upholding excellent customer service and advancing their mission for inspiring healthier, longer lives.

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  • Electric Vehicles – How personalized communication drove faster purchases

    An electric vehicle company partnered with Sercante to integrate dynamic vehicle recommendations into their email campaigns. By leveraging existing web-based inventory APIs and Salesforce Marketing Cloud Engagement, they transformed static communications into personalized, location-based experiences that helped accelerate inventory turnover and improve customer engagement.

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  • Edelman Fossil Park & Museum – Building the foundation for a seamless grand opening

    Edelman Fossil Park & Museum partnered with Sercante to implement foundational systems for their museum opening, including Salesforce Nonprofit Success Pack and a first-of-its-kind ticketing integration. These solutions streamlined donor management, event planning, and marketing, empowering a seamless grand opening and exceptional experiences for donors and museum visitors.

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