Our Work
Case Studies
Every team has a story to tell. Here's how we create seamless digital experiences for meaningful outcomes.
From marketing strategy to Salesforce implementations and everything in between, get inspiration from these clients who bring us their biggest challenges and always come out on top.
Scosche Industries, the #1 mount and FM transmitter brand in North America, partnered with Sercante to implement a scalable, AI-powered support solution on their website that gives customers instant, personalized answers to their FAQs, increasing the support team’s efficiency to focus on complex needs, so their customers can continue to enjoy their products for life.
Advanta Health partnered with Sercante to implement Agentforce solutions that scaled their member services team and addressed the needs of their growing customer base while upholding excellent customer service and advancing their mission for inspiring healthier, longer lives.
An electric vehicle company partnered with Sercante to integrate dynamic vehicle recommendations into their email campaigns. By leveraging existing web-based inventory APIs and Salesforce Marketing Cloud Engagement, they transformed static communications into personalized, location-based experiences that helped accelerate inventory turnover and improve customer engagement.
Edelman Fossil Park & Museum partnered with Sercante to implement foundational systems for their museum opening, including Salesforce Nonprofit Success Pack and a first-of-its-kind ticketing integration. These solutions streamlined donor management, event planning, and marketing, empowering a seamless grand opening and exceptional experiences for donors and museum visitors.
Daybreak, the fully at-home sleep apnea solution, collaborated with Sercante to implement AI and Agentforce solutions to scale their customer support team’s resources for addressing the increase in patient needs, while upholding exceptional service, without the need for mass expansion of headcount.
UMass Lowell's Graduate, Online & Professional Studies partnered with Sercante to optimize prospective student journeys using Salesforce Marketing Cloud, driving 1,500 responses in one month and indirectly boosting enrollment yield by 4%.