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Audience Segmentation Strategies for Salesforce Marketers

As a marketing administrator within Salesforce, it is essential to understand your audiences and create a winning audience segmentation strategy. Without segmenting your audience, you will target the same group of people each time. That can lead to increasing opt-outs, spam, and a direct impact on your sending reputation. 

The goal of sending mass emails is to target the right audience so you provide value to the people who are likely to interact with your brand. And that’s exactly what audience segmentation accomplishes. 

Use these strategies to segment your audience so you can deliver the right marketing messages to the right groups of people every time — no matter if you’re a Salesforce Marketing Cloud Engagement or Account Engagement user.

Audience Segmentation Strategies for Marketers Who Use Salesforce

Whether you are a Marketing Cloud Engagement (A.K.A. SFMC) Administrator or an Account Engagement (Pardot) Administrator, fundamental principles apply across the board when it comes to audience segmentation. 

Below are tactics you can use within Salesforce Marketing Cloud Engagement and Account Engagement. 

Who is actively engaging with your brand?

Use web tracking, social, and ads to learn how visitors interact with your brand. You can compile a group of individuals to target based on clicks, form completions, and pages visited. 

For example, if you have a visitor who clicks an ad on social media and is taken to your website, where they download the content that you promised them with your ad, you can make the assumption that the visitor is interested in that product.

What preferences do your customers share?

Let’s say you are sending an invitation for an upcoming webinar. Segment your target audience based on previous ad clicks, webinar attendees, or downloaded resources. By building an audience list based on shared preferences, you will see an increase in webinar registrations and attendance.  

For example, look at the specific campaigns you’ve launched in the past. Think about how you can categorize the products or services that were the main focus. Maybe you had a marketing campaign to drive awareness about a product that would result in a one-time and low-cost purchase. And you had another campaign advertising a product that requires a high-cost ongoing purchase. The people who engaged with the high-cost product but didn’t necessarily purchase the item may be good candidates for a segmentation list that includes people with bigger budgets to potentially spend.

Who are you actively targeting to attain as a new customer?

If you could create a map of ideal customers, what attributes would they share? Is it a specific set of companies? Perhaps, it’s a specific product or service you can provide them? 

Decide on those attributes and build your segmentation strategy and buyer personas. Target this audience and help sales close the deals on your ideal customer.

Which individuals have expressly subscribed to what topics?

Take advantage of your Email Preference Center. You can create targeted campaigns that run on an ongoing basis and continue to nurture your target audience based on their expressed interests. 

Ensure that your Email Preference Center offers a variety of targets, including product interests and types of communication. For example, the Sercante Email Preference Center allows email subscribers to sign up for only emails related to the services that interest them, like Salesforce consulting, integrations, or training.

Suppress individuals based on a subset of criteria

Counterintuitive to who you want to target with your email marketing, who do you want to ignore? Considering who you don’t want to receive a message from is as important as who should receive it. There will likely be a default suppression list, including competitors, employees, spam, etc., but you may also want to create specific one-off suppression lists too, such as email frequency or inactive customers.

Account Engagement (Pardot) Audience Segmentation Best Practices

Now that you have a few ideas on strategy, let’s talk about building segmentation within Marketing Cloud Account Engagement (Pardot) . Let’s review the list creation options and the different ways to add Prospects. Keep in mind, there may be times when you use multiple list types for a single send.

Static Prospect Lists

Static lists are controlled by you, the administrator. You set the rules and criteria for who joins and comes off the list. There are several ways to add to a static list, both manual and automated. 


The most common way for building a static list is via prospect imports. When importing, you have the option to import via CRM ID or Email. If the list has existing prospects, you want to import via CRM ID. If they are brand new prospects, use the import via email option. 

Within the import wizard, you will be given the option to add to a list via an existing list or by creating a new list. Once complete, review the import report for the total number of prospects created or updated.

Table Actions

Adding a subset of prospects that already exist within Pardot can be done via Table Actions

To add a subset using Table Actions, follow these steps:

  1. Navigate to your prospect table.
  2. Set your filters, such as view and creation time frame.
  3. Check the boxes of those you want to add to the static list
  4. Use the table action at the bottom of the table and “Add to List.”

Public Lists

Public Lists can be created as dynamic or static, but most default to static and are controlled by the Email Preference Center. These lists are subscribed to directly by the Prospect. Individual Prospects are able to subscribe and unsubscribe as they see fit based on their preferences.

Completion Actions

The “Add to List” completion action exists on most Pardot assets, including forms, form handlers, files, custom redirects, emails, and page actions. Completion Actions include both standard and conditional and allow you to set specific parameters when adding to a list. 

Automation Rules

An automation rule is criteria-based. You can set multiple criteria pertaining to a Prospect by using “Match All” and/or “Match Any” statements. Based on this criteria, you then set an action, such as “Add to list,” which will populate a static list. 

The good thing about using an automation rule to populate your static lists is that they are retroactive, so they will collect past and present matches and take action on them.

Dynamic Prospect Lists

Similar to automation rules, dynamic lists are criteria-based. Unlike static lists, these are outside of your control. 

Once you set the criteria, the list will automatically add or remove prospects based on that criteria. These lists cannot be manually manipulated.

Campaign Membership

While there are several settings and criteria you can use to create dynamic lists, one of the most popular strategies is to build lists based upon campaign membership. This is especially beneficial when collaborating with sales teams. 

If your sales team is adding Leads and Contacts to Salesforce Campaigns, perhaps based on a recent trade show, you can build a dynamic list in Pardot based on that campaign membership.

Marketing Cloud Engagement Segmentation Best Practices

Lastly, let’s look at how to best create segments in Marketing Cloud Engagement. Subscriber data can come from many different sources into Marketing Cloud and can be stored in two ways: 

  1. Lists
  2. Data Extensions


A List is a collection of your subscribers. Lists are best used when you have a small dataset (500,000 or fewer subscribers) that you need to manage quickly and efficiently. 

Lists share a format with your All Subscribers table and typically include Email Address, Subscriber Key, Status and any profile attributes you have created in your account. 

Creating a List

To create a List:

  1. Navigate to the Subscribers tab within Email Studio.
  2. Within the My Lists folder structure, you can click ‘Create’ at the top right of the page to create a new List, assigning a name, external key, description, and placing the list in any folder you have created. 

Once the list is created, it can be populated by manual or automated import.


A Group is a filtered list. Creating a Group allows you to build a subset of subscribers from a list based on rules or by splitting list subscribers by count or percentage of the total list being filtered.  

The rules used to build a Group can be saved as a Data Filter, which can be used to automate the process to refresh membership in your group.

Creating a Group

To create a Group:

  1. Navigate to the Subscribers tab within Email Studio
  2. Within the My Groups folder structure, you can click ‘Create’ at the top right of the page to create a new group. 
  3. Select whether the group you are creating is a Filtered Group or Random Group, then select the source List. 
  • When creating a Filtered Group, drag any attributes or measures from the left side panel to the canvas and define the filter criteria. 
  • To create a Random Group, after selecting Random Group and your source list, click ‘Add Group’ to add as many random splits as needed to get the desired number of random segments.
  1. Once your filters or splits have been properly configured, click ‘Save & Build’ to create and populate your groups. 

Once created, unless automated using a data filter, Groups need to be refreshed manually to be up-to-date.

Data Extensions

Data Extensions are more complex than lists and offer greater flexibility in managing contact data. While lists can only contain Subscriber information, Data Extensions are more flexible and can contain relational data. 

Data Extensions data can be filtered in a similar fashion to Groups, and can also be combined with or filtered by data in other Data Extensions using SQL activities in Automation Studio.

Creating a Data Extension

Follow these steps to create a data extension:

  1. On the Subscribers tab in Email Studio, select a folder within the Data Extensions folder and then click ‘Create’ at the top right. 
  2. Here, you select which type of Data Extension you want to create. Standard Data Extensions require you to define the fields of your Data Extension. 
  3. After defining the name and data retention policy for your data extension, you must define the fields in the table, choosing from several data types, including Text, Date, Number, and Boolean. You can also set the length and default value for each field. 
  4. Once you have defined all fields needed in your Data Extension, click ‘Create’ to finalize your Data Extension. 

This Data Extension can now be populated by manual or automated file imports, API calls, SQL Query activities, or AMPScript.

Filtered and Random data extensions function in much the same way as Groups. Filtered Data Extensions require selection of a source Data Extension, then definition of any filter criteria. Random Data Extensions will produce a number of data extensions of randomly split rows based on the number of splits defined in the setup.

Go forth and segment your audience like a Salesforce marketing pro

Marketing Cloud offers multiple routes to implementing segmentation and audience targeting, regardless of platform. By taking into consideration your audience personas, incorporating key email marketing segmentation strategies, and applying the correct segmentation tools, you will be able to spread brand awareness swiftly.
Have any cool stories of marketing segmentation success? Tell us in the comments. Or reach out to the team at Sercante to get help with your audience segmentation strategy.

Thank you to Zachary Norman for contributing to this post!

Original article: Audience Segmentation Strategies for Salesforce Marketers

©2023 The Spot. All Rights Reserved.

The post Audience Segmentation Strategies for Salesforce Marketers appeared first on The Spot.

By |2023-06-06T15:33:16+00:00June 6th, 2023|Categories: Data Management, Emails & Forms, Marketing Cloud, Pardot, Pro Tips, revive, Strategy|

5 Easy Ways to Increase Pardot Form Submissions

A form on a landing page or your website is often the final step in a nurturing process and represents the crucial point of conversion. According to Manifest, 81% of people will abandon a form after beginning to fill it out. And of that 81%, more than half (67%) will not return to complete the form. 

So how do we, as marketers, improve our game and increase conversions while decreasing form abandonment? By using five native tools at your disposal within the Marketing Cloud Account Engagement (Pardot) forms tool.

Five Ways to Increase Pardot Form Submissions and Decrease Form Abandonment

When marketers first start using forms within Pardot, they’re probably inclined to keep things simple and have a primary focus on collecting information they see as required or important to their sales process. However, you can leverage a few things within Pardot to decrease form abandonment and up your marketing game. 

  1. Use Dependent Fields

Keep the form simple and limit the number of fields using dependent fields. When you are seeking relatable information based on specific field values, dependent fields are the best way to capture that additional insight.

For example, if you are a global company, you can ask for the user’s country. And if they respond with the United States, then you can ask for their state. Or if they respond with Canada, you can ask which province they are from. Whereas, if they respond with the United Kingdom, no additional information is required. 

Dependent fields eliminate unnecessary questions, shorten the form, and personalize the experience for each Prospect.

  1. Set Up Progressive Profiling

Another great way to help shorten your forms, but still collect the required information is through progressive profiling. This tool enables you to ask new questions based on each return to a form, eliminating previously completed questions from prior form fills. 

For example, if you already know their company, the next time they return to the form, you can now ask for a job title to dig in further. This is one of the best tools at your disposal as a marketer because it ensures a positive user experience for the Prospect and helps keep the sales team happy by collecting details for lead assignment, segmentation, and increased nurturing via targeted Engagement Studio Programs.

  1. Have Clear Calls to Action

Calls to action are the short persuasive text used on the form button to close the deal. You want to be straightforward while keeping it short and simple. I would recommend starting with a verb and following up with an adverb or subject thereafter. 

For example, a clear call to action could say:  “Download Your e-book Now” or “Subscribe Today.”

Ultimately, use language that promises them the delivery of something your reader wants. 

Form submission thank you page example
  1. Use Autoresponders

Creating an experience for Prospects is crucial in seeing them return to want more. This can be accomplished by ensuring that you follow through on your delivery when a form is completed through autoresponders and/or thank you pages. 

Take advantage of the redirect and follow-up by creating a personalized experience by offering them a thank you message, a downloaded asset, and/or highlighting similar content they may be interested in. 

By directing them to additional content, you can use your Progressive Profiling and they can gain additional insight into your organization and how you can help solve their issues.

  1. Enable Completion Actions

Completion Actions are similar to your Autoresponders, as they are unseen heroes of the form experience but play a critical role in delivering what was promised. A Completion Action is an action that Pardot will automatically make on your behalf as soon as the form is completed. 

Actions could include:

  • Delivering gated content
  • Adding to subscription lists
  • Notifying users
  • Adding prospects to nurture programs
  • Creating a task to follow up with the prospect

It’s the final touch to the entire experience and will keep your prospects returning for more.

Create Better Pardot Forms to Get More Conversions

With these out-of-the-box Pardot tools at your disposal, you can easily decrease form abandonment and increase Prospect engagement, growing your pipeline and improving your nurture game. 
Interested in learning more about how to get started or how to expand your Pardot form game? Contact us today!

Original article: 5 Easy Ways to Increase Pardot Form Submissions

©2023 The Spot. All Rights Reserved.

The post 5 Easy Ways to Increase Pardot Form Submissions appeared first on The Spot.

By |2023-01-23T21:06:51+00:00January 23rd, 2023|Categories: Forms & Form Handlers, Getting Started, Pardot, revive, Setup & Admin|

Boost Conversions: Best Practices for Landing Pages

With Marketing Cloud Account Engagement (Pardot), you have the power to drive conversions through Landing Pages. This is a crucial tool in your marketing toolbox to help drive sales goals, but it needs to be used effectively in order to be successful. Providing a great first impression to win over your customer begins with you ensuring specific qualities are in place to drive expected performance and engagement.

What is a landing page?

Landing pages are targeted web pages built by marketing teams to drive traffic from campaigns, including email links, social media posts, or digital ads. The key difference between a landing page and a standard website is that a landing page focuses on a single action with the end goal of generating new leads through targeted confersions. 

Website vs. Landing Page

Key differences, in addition to the call-to-action, between a website page and a landing page include:

  • Single CTA – Websites have multiple points of navigation and include several points of conversion, whereas a landing page often has no navigation and focuses on one singular point of action.
  • Focused message to convert – Websites tend to be content heavy and filled with information from a multitude of channels, including company details, business offerings, careers, etc. A landing page uses a single persuasive message to convert a specific subset of your target audience to do something.
  • Keep visitors on the page – Websites link to additional pages, social sites, or sign ups for email communications. Landing pages typically don’t have standout links that would potentially drive traffic off its page.

Why use a landing page?

A landing page is used to convert new leads in exchange for them receiving something they find valuable. Such valuable items could include:

  • Offer Codes or Discounts
  • White Papers or Articles
  • Newsletter Registration
  • Webinar or Event Attendance
  • Free eBooks, Blogs, or Infographics
  • Free Software Trials
  • Online Course Enrollment
  • Pre-Orders or Interest Levels

Best Practices

Now that we have a better understanding of what a landing page is and how it can be used to drive conversions, let’s review a few best practices when it comes to building a landing page.

Focus on One Point of Conversion

A landing page should have one singular focus or goal for the visitor to take action on. When you have more than one item to focus on, the chances of hitting a conversion drops. That’s why we recommend:

  • Limited, if any navigation on your landing page
  • Social icons should be reserved for the footer rather than called out in copy
  • Your conversion point, whether that be a button or a form, should be located at the top of the page to draw the visitor’s attention to it from their initial landing.

Use Consistent Language

When driving traffic from an outside source to your landing page, you want to keep mirroring that language in both locations. 

What you promise with your ad, should be delivered on the landing page. Without consistency and not keeping your “promise,” you may lose trust and a potential customer. 

Use Inspiring Calls to Action

Ensure that your CTA button is obvious to your visitors by putting it in a well-placed position, using contrasting colors to make it stand out, and by using action words. Remember, visitors are seeking a solution to their problem and the CTA should be that solution! 

Not only should the words be clear and concise, but you should ensure the CTA is above the fold of the page. Here’s a blog post that dives deeper into CTA best practices.

Consider Interactive Elements

Entice your visitors and drive them to a central point of action using interactive elements, which include:

  • Videos
  • Illustrations
  • Gif images
  • Bright colors
  • Quizzes
  • Polls
  • Calculators

These offer engaging content, eye-catching art, and allows you to collect additional insights about your audience, all while showing off your organization’s unique personality.

Design for All User Experiences

As of November 2022, studies have shown that 59.5% of all web traffic is coming from mobile devices. Despite this, several organizations are still not building their websites and landing pages to be responsive. This results in a very poor user experience. 

Instead, take the time to build responsive landing pages that adapt automatically to each user. If not, you will lose valuable leads.

Pardot user? Use these templates to build your landing pages.

Be Considerate of Forms

Let’s say you get traffic to your landing page and the page looks great, but the form has 6+ required fields with invasive questions. This will drive that traffic OFF of your page. 

Instead, you should aim to have your form have no more than 5 fields and target more basic details, such as first, last name, company, and email.

From there, enable Progressive Profiling, to continuously ask more questions of your customers. In addition, whenever asking an open-ended question, try to do so using drop-down menus, radio buttons, or checkboxes, rather than open text to create a better experience.

Thank You Content is a Must

Redirecting your landing page traffic to a thank you page not only wraps up the present and puts a bow on the experience, it also allows you, as the marketer, to retarget them and drive additional traffic to like-minded content. For example, you can drive them to additional product pages, resources, engage on social media, or drive them to contact a sales team member immediately.

Need additional help? Contact Sercante today for help with templates or strategy!

Original article: Boost Conversions: Best Practices for Landing Pages

©2023 The Spot. All Rights Reserved.

The post Boost Conversions: Best Practices for Landing Pages appeared first on The Spot.

By |2023-01-18T21:48:43+00:00January 18th, 2023|Categories: Forms & Form Handlers, Getting Started, revive, Setup & Admin|

Pardot Multivariate Testing Best Practices

Part of being a great marketer is to always evolve with your audience. Doing this intentionally is the key to an organization’s success. Luckily, Marketing Cloud Account Engagement (Pardot) offers its customers Multivariate Testing, which measures the landing page performance over a period of time to determine the best variation.

What is Multivariate Testing?

The answer to this question is in the name. Multivariate Testing looks at multiple variables applied to several variations of Pardot Landing Pages to determine which version performs best. Once you have created your variations, they are randomly assigned to visitors to assess and track performance. 

How does Multivariate Testing Work?

To begin, you will want to determine which variables are most important to you and the team to measure. We recommend no more than three variables change per landing page. For example, some of the more popular variables may include the page layout, headline, call to action, form fields, colors, and logos. 

Build Your Pages to Test

Once you determine the variations, you will want to build a minimum of two landing pages. Remember to name your Landing Pages in a way that will differ them from one another for reporting at a later date. 

You will want to make your landing pages using the differing variations prior to enabling the Multivariate Test. Once you have created your Landing Pages, take the steps below to complete the Multivariate Testing process.

  1. Navigate to Marketing > Landing Pages > Multivariate Testing
  2. Name your test, including the purpose or end goal
  3. Select your Salesforce Campaign
  4. Provide a unique vanity URL
  5. Select the Landing Pages you wish to use and their weight percent (50/50 for two, or 33/33/33 for three)
  6. Click “Create Multivariate Test”
  7. Use the link generated to direct users to the landing page

Check the Reporting

For reporting, you want to ensure that the multivariate test runs long enough to receive a measurable sample size. Once you have reached an optimal size, you can go to Reports > Landing Pages to see the multivariate statistics, including page views, conversions, conversion rate, and the winning page. 

Don’t be surprised if you go through multiple variations and manipulations of the landing pages or specific elements on those landing pages in order to pinpoint the most ideal version. 

Multivariate Testing is a highly effective tool at the disposal of all Pardot users, and should be used routinely to measure performance and improve your audience targeting. This will likely result in a higher conversion rate and will show that you can grow with your audience.

Original article: Pardot Multivariate Testing Best Practices

©2023 The Spot. All Rights Reserved.

The post Pardot Multivariate Testing Best Practices appeared first on The Spot.

By |2023-01-13T20:22:20+00:00January 13th, 2023|Categories: Emails & Templates, Getting Started, Pardot, revive, Strategy|

The Basics of A/B Testing in Pardot

Marketing A/B Testing is far from being anything new. In fact, it’s been around for quite some time. 

A/B Testing as we know it today first came about in the 1990s and has been evolving ever since, while still staying true to the same core concepts — comparing two versions of something to figure out which has the best performance.

In this post, we’ll cover the basics of marketing A/B testing and how you can use it in your Marketing Cloud Account Engagement (Pardot) instance to optimize your marketing assets.

What is Marketing A/B Testing?

As previously stated, A/B Testing compares one email to another and via algorithms, decides which version performed best. More specifically, you want to change a single variable between the two emails, keeping everything else the same. 

For example, does “Learn More” or “Download Now” drive more traffic via your call-to-action? Or, perhaps you want to determine whether a subject line that reads “Urgent: Read Now” is more appealing to your audience or “Time is running out” is the better way to go. 

How does A/B Testing Work in Pardot?

By testing your audience’s responses, you are able to customize your content based upon email performance as well as user preferences to personalize their experience

Within Pardot, you can easily apply marketing A/B testing to your emails to configure a variety of variations based upon:

  • Imagery
  • Subject lines
  • Call-to-actions
  • Image placement
  • Image content
  • Email send time

The thing about A/B Testing is that you can always be using it because your audience is always evolving, and as a marketer, it is your responsibility to remain responsive to that customer base. Luckily, Pardot’s A/B Testing functionality is fully automated and easy to use.

Within the automation platform, you need to start by determining which variable you wish to test —  headline, banner image, subject line, etc. From there, you need to choose your metric — opens or clicks. Finally, you decide what percent of your audience you want to test these emails on (up to 50% of the segmentation). Once these factors are decided, it is time to run the test. 

For example, let’s go with subject line as our variable and opens as our metrics. Based upon which version had the most opens, Pardot will automatically deploy the “winning” email to the remaining audience — the email with the most opens.

You’ll find the checkbox to enable A/B testing in the Basic Info menu within your email draft.

How can your company use A/B Testing?

This simple automation innate to Pardot can help businesses of all sizes to better target their audience and increase actionability on their part. As our world becomes more and more digital, A/B Testing easily lends itself to marketing teams worldwide to evaluate marketing’s effort and effectiveness. 

The important thing to note is that one test is never enough. Always keep testing and changing with your audience so you are not left behind.

A/B testing is one of the most powerful tools Pardot offers its users, and it should be taking full advantage of. With that said, be mindful that you are choosing only one criteria and one metric for each A/B test that you run to see the most effective results.

Let us know your thoughts on using marketing A/B testing in the comments section.

Original article: The Basics of A/B Testing in Pardot

©2023 The Spot. All Rights Reserved.

The post The Basics of A/B Testing in Pardot appeared first on The Spot.

By |2023-01-11T22:17:33+00:00January 11th, 2023|Categories: Emails & Templates, Getting Started, Pardot, revive|

Sales Cloud 101 for Pardot Marketers

As Marketing Cloud continues to grow and integrate more and more with Salesforce, the good old days of marketers working in silos within Marketing Cloud Account Engagement (Pardot) are long past due. Today, modern marketers are being asked to manage both the marketing operations and Salesforce, requiring a multifaceted skill set.

It can be difficult for marketers working in the trenches day in and day out to capture customer data, grow their audience, and prove a return on investment. With a full integration to Salesforce, those days are in the past, as we can now harness the power of Salesforce and combine that with Marketing Cloud, analytics tools, and third-party systems to create a full picture of all of your marketing efforts. 

In this blog, we will highlight all things Salesforce Sales Cloud from a marketer’s perspective, including data architecture, security, sales processes, reports, dashboards, and the integration between Salesforce and Pardot.

Let’s Get to Know Salesforce

Salesforce is one of the leading Client Relationship Management systems (CRM) worldwide. At its core, a CRM helps companies grow and manage their customer base, streamline day-to-day operations, and increase profitability organization-wide. Specifically, Salesforce serves as a glorified rolodex — providing a vast array of departments, including sales and marketing, a centralized view of your customer.

Note: We often refer to Salesforce Sales Cloud as simply “Salesforce.”

Data and Relationships 

Salesforce is built upon data models. Think of data models as a spreadsheet. Everything built within Salesforce is built within a spreadsheet. 

When you think of it in that way, it’s so much simpler when you first login and start navigating the CRM. Every object within Salesforce is its own spreadsheet, and within that spreadsheet there are Fields (columns), Records (rows), and Cells (specific field on a record).

Contacts (object)
First Name (field) Last Name (field) CRM ID (field)
David (specific field) Bowie (specific field) 000000001 (record)
Freddy (specific field) Mercury (specific field) 000000002 (record)
Stevie (specific field) Nicks (specific field) 000000003 (record)
Tina (specific field) Turner (specific field) 000000004 (record)

Standard and Custom Objects

There are two types of objects in Salesforce — Standard and Custom objects. Standard objects are the items provided out-of-the-box when you initially purchase Sales or Service Cloud. They contain standard fields as well, though custom fields can be created. Custom objects are created by a Salesforce Administrator to store data that is specific for your organization. These objects can include the standard fields as well as custom fields. 

The out-of-the-box objects included in Salesforce are:

  • Campaigns: A marketing initiative (the way to create a MQL)
  • Leads: Potential customers (generated MQL)
  • Contacts: People sales are negotiating with (SQL)
  • Accounts: Companies you do business with (customer)
  • Opportunities: In-progress deals (SOW)

Connecting Salesforce and Marketing Cloud Account Engagement (Pardot) 

While marketers prioritize their time within Pardot, the sales team is operating within Salesforce. By connecting the systems together, it allows the two teams to collaborate, by leveraging shared knowledge and resources via segmentation for marketing and messaging for Sales. 

So, how does it all work?

  • Website visitors are cookied by tracking code in Marketing Cloud Account Engagement (learn more about web tracking cookies in this blog post).
  • Visitors complete Forms or Form Handlers and are converted into Prospects
  • Prospects are nurtured by the marketing team and once they reach MQL status are assigned to Sales
  • Prospects assigned to Sales convert into a Lead record that feeds information back to Marketing
  • Once the Lead reaches the SQL status they are converted into a Contact and Account and an Opportunity is created
  • When opportunities are closed, revenue is attributed back to marketing and sales, and ROI is calculated

Let’s Build a Campaign

When marketers say “Campaign,” what they are really saying is the key initiative they are running to generate leads, create an upsell opportunity, or promote a company event. 

A marketing campaign is made up of a multitude of efforts that include:

  • Digital Ads
  • Social media
  • Emails
  • Search Engine Optimization (SEO)
  • Print Media
  • Radio/TV

Several of these efforts can be created within Pardot or connected through integrations, and they can be tracked both by marketing and sales by syncing the data back to Salesforce.

Salesforce Campaign vs. Pardot Campaign

We all know what a “Campaign” is, but there are other uses of this term within Pardot and Salesforce. Also, they have very different uses and properties. Let’s learn the differences! 

Pardot Campaigns populate sources within the platform and serve as thematic touchpoints that track first touch for Prospects. 

Salesforce Campaigns are used to track, manage, and report on all marketing collateral. 

Together, a Pardot Campaign captures first touch, and Salesforce Campaigns can capture ongoing touch points, showing a multi-touch attribution.

Salesforce Campaigns
  • One to many with leads/contacts
  • Can be linked to opportunities
  • Generally more specific than Pardot campaigns
    • Specific webinar vs. the category of webinars
  • Can be organized into hierarchies and categorized for reporting 
Pardot Campaigns
  • One to one with prospects
  • Every asset must be linked to a campaign
    • Email, landing page, form, file
  • Pardot campaign equals the first initiative that the prospect engaged with
  • Now labeled Source Campaign in Pardot
    • Not to be confused with Lead Source
  • Generally broader buckets
    • Events, social, webinars, etc.

Here’s a chart that compares the differences between Salesforce and Pardot campaigns:

Data Sync and Segmentation

It is important to note that Pardot syncs on an individual level, not a company level. Records sync directly to Leads, Contacts, and Person Accounts within Salesforce. They can read Accounts and Opportunities, but they must be related to a person object with an email address. However, any object that you sync to Pardot can be used for segmentation, as long as it is tied to a Lead, Contact, or Person Account record. 

You can learn more about Pardot sync behavior in this blog post.

This sync behavior becomes key in building a marketing campaign to know what you can and cannot segment your lists by, thus determining your target audience. Furthermore, the sync works both ways, allowing you to target a specific subset of Prospects based on specific data and then syncing those Prospects back to the Salesforce Campaign to track engagement.

Let’s Update the Sales Team

As marketers, we rely on the sales team to help us drive performance, segment data, and prove ROI as well as confirming marketing qualified leads. In turn, sales relies on us to see how our marketing engagements are impacting their Leads and Contacts so as not to overlap efforts. 

When working with each other, you will see improved growth across the organization. This is much easier to accomplish by connecting Pardot and Salesforce.

Learn more about building strong relationships with the people who manage your Sales Cloud instance in this blog post.

Lead Assignment

Pardot was built with the primary goal of warming Prospects in order to advance them to sales as a marketing qualified lead. This is done most often through Pardot’s Scoring and Grading features, which allows marketers to know when a Prospect is ready to be handed to Sales. 

Learn more about Pardot Scoring and Grading in this blog post.

Once Prospects are ready, Pardot has ways to automate lead assignment, such as Automation Rules or Completion Actions, to get that Prospect to the next level of the funnel.

Marketing Data in Salesforce

As marketers, we use data day in and day out to drive our decision making. Sales does the same, and we can arm them with additional data just as they do for us. 

With the Salesforce sync, there are now a series of available fields and buttons that can empower your sales team to make more strategic decisions and to help you run even more successful campaigns. The data points provided below can be easily referenced by working with your Salesforce Administrator to add them to the Page Layouts for Contacts, Leads, and Person Accounts.

Pardot Data in available in Salesforce:

  • Pardot Campaigns
  • Pardot Comments
  • Pardot Conversion Date
  • Pardot Conversion Object Name
  • Pardot Conversion Object Type
  • Pardot Created Date
  • Pardot First Activity
  • Pardot First Referrer
  • Pardot First Referrer Query
  • Pardot First Referrer Type
  • Pardot Grade
  • Pardot Hard Bounced
  • Pardot Last Activity
  • Pardot Last Scored At
  • Pardot Score
  • Pardot URL

In addition to sharing fields between Salesforce and Marketing Cloud Account Engagement, you will also have the capability to enable the sales team to be able to add Prospects to campaigns or lists within Pardot via “Add to Pardot List,” “Add to Campaign,” or “Add to Engagement Studio.”

Let’s Prove Your Marketing ROI

By enabling Connected Campaigns, you will also be able to view Engagement History metrics within Salesforce. All of your reporting data will be easily accessible and measurable through Salesforce reporting. Through Engagement History and Campaign Influence, we are empowering the marketing team with the full force of Sales Cloud to report on their end-to-end marketing efforts.

Learn more about Connected Campaigns in this blog post.

Reports & Dashboards

Through Engagement History, you will gain five custom report types:

  • Engagement Metrics on Campaigns: Provides data on all campaigns and all associated assets, including emails, links, forms, and landing pages produced within Pardot.
  • Engagement Metrics on Landing Pages: Provides data points pertaining to Landing Pages produced and operated from within Pardot.
  • Engagement Metrics on List Emails: Provides metrics specific to emails deployed out of Pardot, including Engagement Studio, list emails, autoresponders, and email templates.
  • Engagement Metrics on Marketing Forms: Measures the performance of Pardot Forms and Form Handlers that exist outside of the platform, such as on the company website.
  • Engagement on Marketing Links: Measures clicks and activity directly related to Custom Redirect links or files housed within Pardot.

These reports enable you to report on Leads and Contacts who are also Campaign Members to measure their marketing engagement, performance, and the overall success of marketing’s efforts.

You can learn more about how Salesforce handles Pardot marketing reporting in this blog post.

Salesforce Campaign Influence

Next, Salesforce offers Campaign Influence, which measures end-to-end performance and proof of ROI on all marketing efforts. Ultimately, it allows marketers to see the impact of your campaign on the closed/won opportunities. 

Within Salesforce, there are influence models set up that scan all active campaigns to identify campaign members who are also assigned a contact role on an opportunity. They also verify eligibility based on additional rule criteria that can be configured. There are currently two types of Campaign Influence – Campaign Influence 1.0 and Customizable Campaign Influence.

Here’s a comparison chart that shows the differences between the two types of Salesforce Campaign Influence models.

Feature Campaign Influence 1.0 Customizable Campaign Influence
Available in Salesforce Classic X X
Available in Lightning Experience X
Primary Campaign Source Model X X
Auto-association with opportunities X X
Multiple Attribution Models X
Flexible Influence Attribution X
Locked Models X
API Access X

Through these data-driven models, Salesforce uses artificial intelligence to look at engagement patterns that led to conversion and tailors attribution credit based upon Campaign Influence Eligibility Limits and Auto-Association Rules. By setting eligibility limits, you are controlling how long a campaign is considered influential. This is determined by comparing the date that a contact was first associated with the campaign and the date that the opportunity was created. 

In general, you want to double your average sales cycle. For the Auto-Association Rules, you are applying specific criteria to limit the types of campaigns that are considered influential.

When combined together, Campaign Influence and Engagement History give marketers worldwide insights into their campaign performance and allows for adjustments to be made or campaigns to be built upon to improve marketing effectiveness and to improve revenue company-wide.

Check out this blog post to watch a video that explains Campaign Influence in further detail.

Sales and Marketing Teams Work Better Together

By embracing these tips and tricks, the goal is for you to learn how to use Salesforce to drive alignment between your marketing efforts and the sales team to grow your business and prove your marketing ROI. 

The integration between Salesforce and Marketing Cloud Account Engagement (Pardot) plays a key role in growing your brand. It is our goal at Sercante to help you in this effort. To learn more about Salesforce and receive more in-depth training, we encourage you to register for one of our upcoming Salesforce Basics for Marketers online courses.

Original article: Sales Cloud 101 for Pardot Marketers

©2022 The Spot. All Rights Reserved.

The post Sales Cloud 101 for Pardot Marketers appeared first on The Spot.

By |2022-11-24T11:50:00+00:00November 24th, 2022|Categories: Getting Started, revive, Setup & Admin|

Email for Everyone: Creating Accessible Digital Marketing Assets

Accessibility has always been top of mind for me in everything I do. As someone with a disability, I am conscious of others who may be having similar struggles. 

So, when I found a professional career in digital marketing, specifically email marketing, the idea of accessibility transitioned with me. 

This idea was further driven home for me when I encountered a client who was working on a massive project to update their entire digital platform, email marketing, website, social, etc. to be compliant with the Americans with Disabilities Act (ADA). I learned a lot from that project and now I want to share it with you.

In this article, I will share with you the top resources and items to check off your to-do list when enacting the ADA guidelines into your digital marketing to achieve email accessibility. Hopefully, this will save you a lot of time googling!

Why does email accessibility matter to me?

More than 1 billion people have a disability, which is 15% of the world’s population. Of those struggling with a disability, approximately 43 million people live with blindness and 295 million people live with moderate-to-severe visual impairment, leaving them to use an assortment of assistive devices to interact on the web. These devices include:

  • Screen Readers: software that allows users to read text with a speech synthesizer or braille display
  • Magnifiers: tools that increase the text size for the reader
  • Navigation Assistants: systems that guide users via sound commands

As a marketer, it is important for us to take these into consideration when creating our digital marketing content, such as your website, landing pages, emails, social posts, and any other digital content. Overall, companies who practice digital marketing accessibility experience fewer lawsuits, an increased customer base, and an improved sense of brand loyalty.

At the end of the day, this isn’t about accommodating someone’s preferences or unique quirks. It’s about meeting the needs of your customers. The likelihood of one of your customers falling into the 15% of disabled users is very high and meeting their needs should be a top goal for every marketing initiative. Luckily, the best practices for ensuring accessibility in your digital marketing efforts is also the best practice for improved usability and SEO performance across the board.

What can I do to create accessible digital marketing assets?

There are a handful of basic tips and tricks that you can enact today to make your marketing content more effective and accessible to all of your audience members.

Let’s get started!

Color Contrast

Use clear color contrast between text color and your background. Users with color blindness will be especially thankful to you. So let’s experience less of this and more of that.

Color contrast examples

We recommend WebAim to measure your color contrast ratio. It is a great tool that will give you an easy to decipher pass/fail grade for all things accessibility.

Large Font Sizes

While people can use their magnifiers or zoom in on your content, why should they have to? This is especially true if it ruins the look and feel of what you are providing them. 

Instead, create your content using larger font sizes, and build the design around it. 

The ADA recommends a font size of at least 16 pt on any form of digital media. This is also the preferred size for most of the population.

Font size examples

Text & Imagery

Avoid using text on your images and graphics. Individuals who use screen readers can’t read text on an image. That’s because screen readers simply see that as a picture file and will overlook it. 

Using text in your graphics means some of your readers may not be getting the full message you are trying to present. Ensure that the key content and messaging you are providing is in your text, and use images as a supporting player.

Text and imagery examples

Alternative Text

Alt text can be your best friend! 

If you are using images or have web links that you are sharing, insert your alt text so that screen readers don’t overlook the additional information. 

Screen readers know to look for alt text and will provide this content to the reader allowing them to get a fuller picture and better user experience.

Alt text describes an image

Visual Hierarchy

Use headers and subheadings appropriately to provide the reader with an overview of the content and establish the key points. Also, use breaks and keep content left aligned when possible. This helps visually-impaired readers define the critical information that is being provided and allows for an easier experience when they don’t have to jump around due to justification changes.

Plain Text

This is an easy win for our Marketing Cloud Account Engagement (Pardot) users! 

When building an email in Pardot, you are required to create a text version of every email you deploy. This ensures accessibility for all recipients and allows for you to include the pertinent information in a text email that assistive devices can easily access. 

Use alt text to provide content for screen readers to describe what's in an image

Accessible Links

Do not group links together. Instead, space them apart and consider using bullets. This helps readers who are using navigation assistants to click on the correct URL. This is also helpful for users who are on mobile devices.

Emoji Overload

Any type of bright, strobing media can cause dangerous, life-threatening seizures. This can include emojis such as the Party Parrot or flashing Gifs. 

Images that could cause seizures include:

  • Flash more than 3 times per second
  • Are sufficiently large
  • Are bright with high contrast

Are there legal ramifications for not following digital marketing accessibility guidelines?

As I previously referenced, there are potential legal ramifications and fallout for not following ADA guidelines. 

Web Accessibility Initiative (WAI) is an international organization that sets standards around accessibility. Their latest publication, WCAG 2.1, references three levels of accessibility with 61 checkpoints. However, they are not all equal. I have grouped the levels of accessibility below by importance here:

  • The “must” list: Without these changes, at least one group of potential customers will not have access to your information.
  • The “should” list: Meeting these t=recommendations ensures significant barriers are removed for those with disabilities, increasing your brand visibility.
  • The “may want to” list: Individuals with disabilities may struggle to fully access your content, but it won’t be impossible.

Based on your company’s headquarters, laws may differ. So, I encourage you to take the time to look into your local laws and regulations pertaining to disabilities. 

For the United States, Title III of the Americans with Disabilities Act states that “discrimination against individuals with disabilities persists in such critical areas as employment, housing, public accommodations, education, transportation, communication, recreation, institutionalization, health services, voting, and access to public services.” With communication being covered, arguably, within digital marketing. As a result, regardless of industry or sector, it may be time to assess your accessibility guidelines.

Email accessibility benefits everyone

Building emails that everyone can access is not only the right thing to do. It’s something that’s going to ensure you’re not just delivering messaging, but instead delivering messaging everyone can process and understand. 

Tell us about your experiences with email accessibility in the comments section!

Original article: Email for Everyone: Creating Accessible Digital Marketing Assets

©2022 The Spot. All Rights Reserved.

The post Email for Everyone: Creating Accessible Digital Marketing Assets appeared first on The Spot.

By |2022-05-19T21:16:00+00:00May 19th, 2022|Categories: Emails & Templates, Getting Started, revive, Setup & Admin|