Discover how Salesforce’s Agentforce and Data Cloud can revolutionize your customer engagement strategy. This interactive workshop is designed to give you actionable insights and practical skills to enhance customer satisfaction and retention.

WORKSHOP AGENDA

Introduction to Agentforce & Data Cloud

• Overview of Agentforce’s key features for customer engagement.
• Learn how Data Cloud unifies and enriches customer data.
• Understand the business benefits, including improved customer satisfaction and retention.

Case Study Deep Dive

• Explore a real-world case study tackling customer engagement challenges.
• See how data capture leads to actionable insights using the integration between Agentforce and Data Cloud.

Interactive Demo

• Experience a live demonstration of Agentforce in action.
• Engage in a Q&A to clarify functionality and see the tools in action.

Hands-On Exercise Building a Customer Journey

• Design a sample customer journey using a guided workbook
• Learn to apply data-driven insights to craft personalized experiences.
• Participate in breakout groups for personalized support and attention.

Q & A and Wrap Up

• Ask questions and recap key takeaways.
• Learn about next steps and resources, including Sercante’s services like the AI Readiness Assessment and Agentforce offering.

Breakout Room Sessions:
When the main session heads to their breakout rooms choose from the recordings below to listen in on the breakout room that aligns most with your interests.

• Sales Agent
• Service Agent
• Data Cloud