Marketing automation

Sercante is the first Salesforce-recognized Pardot PDO

We have big news to share. Sercante is the first Salesforce-recognized Pardot PDO!

As a Salesforce Pardot product development outsourcer (PDO) partner, we support the development of custom solutions that other vendors own and maintain.

While the Pardot PDO recognition is new to us, we’ve helped companies develop Pardot extensions and integrations since 2018. This includes our own suite of products.

 

What is a Salesforce PDO Partner?

Salesforce customers who don’t have the CRM expertise or resources can turn to Salesforce-recognized consulting partners. Most Salesforce ISVs have in-house developer teams to tackle complex customizations and integrations.

Consulting partners help with everything from product ideation, development, support services, and even sales and marketing consulting and services. 

Salesforce PDO Partners complete at least one project with any PDO specialization with a Salesforce Customer Satisfaction (CSAT) score greater than 4.2/5.0.

In a way, PDO partners focus on the future of Salesforce by extending platform functionality faster than Salesforce can!

They types of projects PDO partners work with include:

  • AppExchange Listing, Trials and Demo
  • Architecture & UX Design
  • Development/QA/Release Management/Security Review
  • Ideation/Business Model/Value Prop
  • Marketing Support
  • Package Review & Optimization
  • Product Support

Additionally, Salesforce PDO partners understand the complexities that go into creating secure apps. 

The Salesforce security review process can be tricky to navigate. So it’s helpful to engage a PDO partner for their experience with the process. PDO partners can save time and avoid the headache of multiple security reviews.

Take all of that and layer on Pardot

Sercante gained the recognition of being the first Pardot PDO partner after we helped a number of companies build integrations with and extensions to Pardot. We also maintained an average 4.9 CSAT score on top of getting the work done.

And that’s the main difference with Pardot PDOs. We are expert-level consultants and developers who know how to bend the Pardot API to our will. 

 

Sercante Labs is where the Pardot PDO magic happens

The PDO side of the Sercante house lives within Sercante Labs. 

Operating as an independent division of the top Pardot System Integrator (SI), Sercante, Sercante Labs is led by VP of Engineering, Adam Erstelle, and VP of Product, Mike Fazio, with investment from Sercante founder Andrea Tarrell.

Mike explained the role of Sercante Labs in the Salesforce ecosystem.

“The vision of Sercante Labs is three-fold. One, we want to help ISVs build awesome extensions to Pardot and to bring more value-added integrations to the Pardot ecosystem. Second, we are building our own suite of products to continue to expand the power of Pardot. And third, we are focused on fostering meaningful relationships with the Salesforce ISV ecosystem in order to make sure we can collectively deliver a full package of useful products and services to our customers,” Mike said. 

The Sercante Labs division of the company is divided into three segments: 

Product Development

We build products and packaged solutions to support our clients’ needs. 

Prospect Updater is a solution we’ve created over the past few years based on real-life needs of our clients who wanted to automate their way to cleaner data. Additionally, we have a full suite of apps available and others in the works.

 

Product Development Outsourcing (PDO)

We support the design, build, and go-to-market strategy of custom Pardot integrations and Salesforce AppExchange solutions that are owned and managed by other vendors. 

 

ISV & External Partnerships

We interpret existing third-party technology options and areas for growth to core Sercante business. 

We hatched our Pardot-Zoom integration from this idea. The integration we built is more robust than the one Zoom currently offers.

 

Sercante Labs materializes Pardot dreams

Demand for extending Pardot functionality is growing rapidly as marketing teams use automations and integrations to make life easier for everyone.

“We used to say ‘wouldn’t it be nice if Pardot _____’. Now we get out there, build those solutions and share them with others,” Adam said about the founding of Labs.

Recognition from Salesforce as the first Pardot PDO solidifies the work Sercante Labs has done already and enables us to venture even further into uncharted Pardot waters.

“And it’s great that we now have the recognition to prove we can help others take action on their Pardot app ideas as well,” Adam concluded.

If you’re interested in our products or PDO services, drop us a line. We’d love to help however we can.

The Curse of the Unruly Import

Every year, when the date in the corner of my screen turns to October, I still get the chills thinking of it. No amount of pumpkin spice latte can warm my bones; no cozy fire can break the cold grip it still has on my very soul.

But here I am, telling my story, hoping someone can avoid the Curse.

It was a Monday, and was to be a momentous day for at least one person at our firm – our new CEO, whose email announcement would go out to our entire database in a news release later that morning. Not trusting this task to anyone else, it fell on my shoulders, as leader of our nascent marketing operations group.

The first email I saw that morning was from our Northeast Regional Sales manager, Dan. Timestamp: 2:24 a.m. He’d been at a tradeshow Friday and apparently in addition to free pens, he also got insomnia.

From: [email protected]
To: [email protected]m
Subject: URGENT IMPORT NEEDED

Hey – got all these leads from the Widgets and Witches show on Friday in Salem. Can you upload them AS damn P in the morning so we can send out a follow up? These are hot leads man and I need to make quota.

Despite it being Monday, despite the fact I’d not had a drop of coffee yet, I opened the file. What I beheld cannot be described to any mortal without instilling fear and loathing into even the purest of hearts.

It was a data horror show.

Dan had obviously been under the influence of some kind of drug when he gathered these leads. There was a “Fullname” column. The first 10 emails were either “[email protected]” or “[email protected]” Job titles were a mix of all caps or no caps. There seemed to be a nonsensical amalgamation of random data across columns – leads from Atlanta had Connecticut as the state. New York’s famous zip code appeared in the same row as a lead from Wichita. It then hit me like Frankenstein’s bolt of lightning: HE HAD SORTED THE COLUMNS INCORRECTLY!!

I immediately popped my head over my cubicle and yelled in Dan’s general direction, “Good GOD man, what did you do??!?!!”

That part, thankfully, was in my head.

I was told this later by marketing colleagues who’d gathered nearby, drawn by the incessant tap-tap-tapping of my pen against the desktop.

Coincidentally – or not – it was then that Jim made his presence known by Slacking me good morning. Given the state of our industry, Jim, the latest member to join my team, was green. Proverbial wet behind the ears. Listed Mailchimp as a skill on his resume. I had no choice but to groom him and teach him the Ways of the (Marketing Operations) Force.

Hey dude – saw that email from Dan. No worries – I took care of it. Happy Monday!

I glanced again at the email. DAN HAD CC’D JIM. My fingers took to the keyboard with the fury of a thousand scorned ghosts:

What do you mean you took care of it???

His reply seemed to take hours to travel the tubes.

Dan came to me this morning. He said he’d screwed up the sorting, and also told me that he was worried we already had some of the people in Salesforce. So, I just downloaded our global database, did some Excel magic to match everyone, and BAM – we’re all set! .

Bing again:

Even ticked the “global” box

Global box? What global box?

Bing: Another Slack. From the VP of Marketing. The urgency of her words seeming to pierce my monitor. Was the news release ready to go, she inquired? I replied confidently:

You bet – I scheduled it before I left on Friday. Sending at 11:30am.

“Scheduled it”…I remember this vaguely from Friday. Deep in the mid-afternoon torpor of a post-bar-b-que lunch, I decided help my future Monday self and take care of the email for him.

Excellent – thanks. Had a bad weekend! Just want this to go right.

A curious tone and surprising emotional confession from a superior? Maybe this will line me up for a promotion…

My daydream ending, I decided I’d check the news release email before explaining the finer points of data integrity to Jim.

Under Lists, I couldn’t believe what my optic nerve was relying to my brain:

Company News (0)

Zero? Zero? How can it be zero? My heart racing, thumping, pounding from my chest I darted out of my cubicle and over to Jim’s.

“Tell me about the global box?? What global box did you tick?” I screamed, grabbing him by the V-neck of his office casual golf shirt.

“The box to update stuff globally when you’re importing prospects!” he said. “The one in Pardot!!”

“The one under ‘select action’??!?!” I yelled.

“Uh, I think so,” he said, looking to the ground, searching his brain.

“That was the global opt-out option! YOU’VE OPTED OUT OUR ENTIRE DATABASE!!! OUR ENTIRE DATABASE!!!” I sunk dramatically to the floor, out of breath, a pressure on my chest I was unfamiliar with. IT WAS THE CURSE.

When I awoke, it was well-past 11:30am. The news release that should’ve gone out, did not. In the end, a call to support was made. The data, restored. The email went out the next day. Jim was made to take a remedial course in Excel and was never allowed to import leads again.

BUT IT WAS SCARY. For a hot minute.

And each year on that day, no one is allowed to import anything into Pardot on that day, lest the Curse of The Unruly Import strike again!

Don’t be a BCC Ghoul this Halloween…

This story comes to you from the deepest, darkest depths of a Marketing Operations professional’s soul. It’s a tale that one wishes to forget. The most horrifying surprise of all surprises.

As a Marketing Operations professional, you work tirelessly all year to ensure every email that goes out on your company’s behalf is perfect. On brand, technically formatted correctly for delivery, developed for optimal conversions and metrics, following a standard naming convention, structured for ease of reporting, the list goes on – and that list is also opted in, valid and compliant.

Processes are in place and most people, even the werewolves of the group, tend to follow the established processes.

Then, one dark and spooky Halloween morning, you receive an email to your inbox. Huh, it looks like one of the branded templates you usually send out of your marketing automation platform, but why is the header reduced to 100px wide? Where is the formatted company footer? This isn’t the approved font color and weight for our headers. Wait a second, this isn’t addressed to me, it’s to Chad. [GASP!] CHAD!

As you recall, you replied to Chad’s request that we can’t email a significant portion of his German contact list because they have not confirmed their opt in to receive Marketing communication. Sending to them would be a GDPR violation. He also did not like that he couldn’t change the headers to a different color because it wasn’t approved according to your company’s brand standards. But he replied with a cheeky “You’re awesome. Thanks so much for your help!” and moved on.

Freaking Chad. Don’t be Chad.

It is never ok to paste a branded, formatted template into Outlook, tweak it and BCC your entire audience. Marketing Operations is here to help you be a Marketing superhero! They have worked with creative to perfect the template – EVEN FOR OUTLOOK RECIPIENTS. They have read the ever so exciting GDPR documentation to ensure your company’s Marketing efforts are in compliance. They have worked hard to ensure your sender reputation is maintained and held to the highest standard.

Don’t be the ghoul that ruins your team’s Halloween this year. Don’t be Chad.

By |2019-10-15T20:16:16+00:00October 15th, 2019|Categories: CRM, Email Design, Marketing Automation, Marketing Horror, Marketing Operations|Tags: , , |

The Emails are Everywhere

The year was 2010. It was a gray morning and the winds howled and swirled around the otherwise ordinary office building as she logged into the email system, completely unaware of what was about to happen…

She had to send a company update to 10,000-odd customers, partners, investors, and employees. As she proofread and tested the formatting, the CEO came up to her.

“Can you make sure Tom, Harry, and I get a copy of this email?”

“Sure thing!”

She looked around the email system. Should she add them to the database? No, then they’ll get every other marketing email. Maybe she should just forward the email to them after it’s sent? No, then the formatting will be wrong. Oh, look! The email system has a BCC function. Perfect.

She typed in the email addresses one by one. [email protected][email protected]… She clicked on the bold “Schedule” button and chose 2 o’clock that afternoon, then moved to her to-do list.

After lunch the mood in the office had improved. Everyone joked and laughed. The sun was shining, jack-o-lanterns were smiling, and leaves were gently wafting from tall trees. The noises of a normal day filled the hallways.

No one knew that something lurked in the shadows. And it was right on schedule.

Slowly, office by office, the building fell silent.

Then someone called out, “Sue, is your email down?”

“Yeah, is yours?”

“It just stopped.”

“Nothing’s coming in or going out at all.”

“It’s dead.”

She looked at the clock. It was 2:01 p.m. A chill slowly creeped down her spine.

She tip-toed to Harry’s office and dared to look around the door. He was frowning at his computer, confusion giving way to shock. He caught her eye and started to rise, slowly, out of his seat.

“Can you… come take a look at this?” He pointed at the computer with a shaky hand.

She gulped. Her feet moved her forward against her control. When she reached the computer screen, she couldn’t believe her eyes.

One by one, emails were popping into his inbox. The unread icon was ticking up, up, up: 1113. 3597. 5643. They seemed to get faster before her eyes. She steadied herself on the desk. She leaned in for a closer look.

The subject line almost screamed at her: “Company Updates.”

She ran all the way back to her desk, scrambling for the phone before she even sat down. “But, what? What is this?” Harry called after her, his voice fading into fear as the emails kept coming.

‘Please pick up, please pick up,’ she thought.

“Hello IT, have you tried turning it off and on again?”

“JIM TURN OFF THE EMAIL,” she scream-whispered into her handset.

“What?”

“Turn off the email! For everyone! Can you do that?”

“Yes, but–”

“IT’S THE EMAILS, JIM! IT’S THE EMAILS!”

“What are you even? Fine, hold on.” Jim gasped as he accessed the email server. “Is someone? Wait, did you? Did you DDOS us?”

“I didn’t know. The BCC. I didn’t know.” She looked at the clock. 2:06 p.m. The email should be finished sending soon. “How long would it take 10,000 emails to be received by, um, 3 inboxes?”

“You sent 10,000 emails to 3 inboxes? Separately? Not, like, a copy of an email to 3 inboxes?”

She squeaked out a quiet “Yes. To the executives. Um, CEO, CFO, COO. I’m sor–”

Dial tone.

She sank into her chair, murmuring “The emails got Jim too.” She stared at the computer for a long time, willing the emails to go back where they came from, knowing they wouldn’t… they were out… they were everywhere.

“Well,” Harry cleared his throat. She jumped. “Jim says there’s a problem with the email systems and they’re shutting everything down for the rest of the afternoon, so I say we close up early. I’m going to play a round. Tom is headed home to dress his kids for trick-or-treating. I told everyone else to finish up whatever they’re working on and head out. Happy Halloween!” He waved as he walked out the door.

She stared after him.

A new email pinged on her computer. She screamed.

The end.

Avoid your next Marketing horror story by requesting a complimentary Pardot account audit or by signing up for a Pardot training course.

By |2019-10-07T15:37:05+00:00October 7th, 2019|Categories: CRM, Marketing Automation, Marketing Horror|Tags: , , |

Ready to Get your Marketing Ops in Shape? Sercante’s Pardot Admin Bootcamp can Help

Okay, so I’m gonna break this down very clearly for you:  Every. Organization. With. Pardot. Needs. A. Designated. Admin. One who knows what the heck is going on around here.

I can’t tell you how many people I’ve talked to  about their Pardot org and when asked the question of “Who’s your admin?” the answer is “Uhhh, I guess that’s me?”

On the flip side, I’ve seen plenty of Pardot Admins (defacto or not) that have totally impressed me and proved that Pardot peeps are a scrappy bunch: they are figuring it out, against all odds.

Whether you’re brand new to Pardot or have been in the Admin role figuring it out for years, there’s one common thread across nearly all Pardot power-users: you want to keep learning so you can be awesome at your job. Serious Pardot admins are looking for legit training that teaches how to actually use this thing and see a return on the investment you’ve made in Pardot.

If you’ve been looking for this sort of hands-on, practical training for Pardot, look no further. Sercante is offering a Pardot Admin Foundations Course that dives deep into all you need to know about Pardot. This is the soup to nuts, everything-you-ever-wanted-to-know, step by step guide to kick ass as a Pardot Admin. Bonus: this is awesome prep for the Pardot Specialist Certification exam as well. Get that credit!

Pardot Admin Bootcamp: Sign Up!

Interested? Here’s what you need to know:

This 6-week course led by Pardot experts is designed to give you practical examples of things you actually see in the trenches of marketing ops. It’s interactive, with lots of discussion and real-life scenarios from a real human. It’s the stuff you will actually use in your day-to-day job.

What You’ll Learn:

  • Pardot Set up, Administration, and how the Salesforce integration works
  • Visitors & Prospects, Campaigns, and Automations (lots and lots of Automations)
  • List management, Forms, and Landing Pages
  • Scoring & Grading, Email best practices, and Reporting
  • Engagement Studio and more Automations
  • Social marketing, Search marketing, Tags, and more!

Course Details:

  • Course cost: $2400 per participant
  • Virtual participation format. Join from anywhere with wifi and equipment that supports live-stream video through Zoom.
  • 2 hour lecture at 1pm EST on Thursdays starting October 10, 2019 through November 14, 2019
  • Open office hours at 1pm EST on Tuesdays for the duration of the course
  • Topical sessions broken out over 6 weeks with concepts you will apply to your work right away.
  • Interactive, discussion style format

Sign up now to take the next steps on your way to mastering Pardot. And don’t wait too long—this puppy just went live and it’s already filling up the very limited number of spots. Courses start October 10!

Learn More and Register Here!

By |2019-10-10T12:04:44+00:00October 1st, 2019|Categories: Marketing Automation, Pardot|

How to Upload Images to Pardot Emails Without the WYSIWG Editor: A Step-by-Step Guide

As we’ve discussed in previous posts, we frequently recommend using a more limited image editing experience in Pardot email templates.

Why?  In short, because it prevents things from breaking inadvertently and it lets you move faster and with more confidence when you’re ready to get an email out the door.

If your template has been designed to use the simple image editor, you’ll see something like this when you click into the image in the email builder:

Note that you can’t directly add an image from this screen — but you can select an image from your Pardot files using the picklist at the top.

With this editor, you’ll need to add your images as a file in Pardot first, then bring it over to the email template. This may feel like it’s adding unnecessary clicks, but in this case it’s a good thing — you can add the images to folders, and it saves you time later when your images are readily accessible for you and other users. 

Step 1: Upload the File

Navigate into Marketing > Content > Files.

Click the blue “Upload Files” button, select your image, and you’re all set. Alternatively you can drag and drop an image directly onto the page.

Step 2: Place it in your template

Once the file has been uploaded, return to your email template and click the Refresh button below the dropdown field:

This will pull any new images into the list.  You can select by picking from this dropdown (which is in alphabetical order by file name).

Alternatively, you can copy the full URL from the Files page, and paste it into the field below the Refresh button. This is my preferred method, and my trick is to have one tab or window open with the Files page and another with the email I’m editing.

That’s it!  Pretty simple, right?

If you have questions about this or any other Pardot topic, please let us know in the comments!

By |2019-09-11T17:04:25+00:00September 11th, 2019|Categories: Email Design, Pardot, Tutorials|