Remote Position – Any Location with Great Wifi Works!

About the Gig:

The Culture & Talent Development Lead is responsible for the Human Resources function at Sercante. This includes recruiting, retention, training, employee communication, and benefits/policy administration — and ultimately, ensuring Sercante remains a competitive destination for talent and a great place to work.

Responsibilities will include:

• Lead internal projects, processes, and initiatives to reinforce core values
• Measuring employee satisfaction and identifying risks/opportunities
• Support CEO in messaging, tone setting, and internal communication
• Advise on org chart and team reporting structure as the business grows
• Launch and refine career pathing framework
• Analyze training needs and work with the team to develop training programs
• 1:1 coaching with Sercante team members on career and growth goals
• Managing open job postings and candidate pipeline
• Support employee onboarding process
• Conduct exit interviews to identify reasons for employee termination
• Evaluating and enhancing employee relations’ policies, programs, and practices
• Administer compensation and benefits programs

A successful Culture & Talent Development Lead will:

• Know the Pardot and Salesforce landscape inside and out
• Proactively spot risks and flag opportunities to improve
• Bring ideas from past managerial experience, and learn about how other consultancies approach similar challenges
• Live and breathe Sercante’s core values
• Communicate effectively at all levels of the organization
• Be “low drama” and focused on outcomes
• Thrive under pressure and with wearing multiple hats
• Be an all around good listener, team-builder, and advocate

To throw your hat in the ring, send an email to [email protected].