Ambre Juryea-Amole, Author at Sercante

Playing with the AI-Powered Stensul Email Subject Line Tool

I saw an email pop in my inbox last week from our pals at Stensul. The subject line read “Simple and quick subject lines? The Stensul way it is.” Inside the email was a link to try out an AI-powered email subject line generator.

I had to check it out.

I spend lots of time in my role at Sercante writing and editing copy for marketing assets like emails, blog posts, landing pages, and social media posts. And I can’t tell you how many times I’ve gotten in an editing hole testing different variations of words for email subject lines until I find the perfect one.

That’s what got me so excited about the tool.

Email Subject Lines that Inspire Action and Curiosity

Each email you send through your marketing automation tool has such a small chance to get people to do the things you’re asking them to do. So, it’s especially important to write an impactful email subject line to get people curious about what your email has to offer. You also have to provide value by offering your reader clear expectations about what’s inside the email.

I’m thinking the Stensul email subject line generator will be helpful for achieving those goals. I’m also thinking we can use it to create subject line variations for A/B testing.

Trying the Stensul Subject Line Generator on Sercante Emails

I guess the best way to see how this thing works is to dive in. First, I went to the subject line generator landing page and traded my info for access to the tool. A few seconds later, I got an email with my magic link to use it.

Here’s what it looks like:

You’re prompted to enter the text of your email along with details like your company type, industry, and tone of voice along with word limit for the subject line.

The tone of voice options range from average to entertaining. Here are the options:

Enthusiastic
Funny
Informational
Casual
Professional
Pirate-Like
Yoda
Shakespearean

I tested it out using a few older Sercante emails to see what subject lines it produces.

Here are examples from my exploration:

Sercante 2022 Year in Review Email Example

Here’s what I got when copy-pasted the content from our 2022 year in review email and asked for 10-word subject lines.

Original subject line: Join Us In Celebrating Our Milestones

The email:

Results with Enthusiastic Tone:

Celebrating a Year of Growth & Opportunity with Sercante!
2022 Highlights: Sercante’s Unforgettable Journey
Sercante’s 2022 Milestones: Thanks for the Support!
Sercante’s Incredible Growth: Join our 2023 Adventure!
Cheers to Sercante’s Success: Let’s Make 2023 Even Better!

Results with Funny Tone:

Hold Our : Sercante’s Wild & Wonderful 2022 Recap!
Blast Off! Sercante’s Stellar 2022 Highlights Inside
Unleashing the Fury: Sercante’s -Filled 2022 Adventures
Sercante Turns 5: Our Side-Splitting, Record-Breaking Year!
Brace Yourself: Sercante’s 2022 Rollercoaster Ride Awaits!

Note: I love that it’s intuitive enough to throw a dragon emoji in there.

Results with Yoda Tone:

Growth & Opportunity, 2022 We Celebrate, Yoda Says
Memorable Year, Sercante’s Journey, Learn You Will
Gratitude and Success, 2022 Recap, Stronger Together
Salesforce Support, Sercante Achievements, Future Yoda Sees
Embark 2023, Marketers’ Galactic Adventures Await Us

The Spot & Jenna Molby Partnership Email Example

Here’s more email subject line generator exploration using an email we sent to announce Jenna Molby’s partnership with The Spot.

Original subject line: A shining Salesforce star is joining The Spot

The email:

Results with Informational Tone:

Discover Jenna Molby’s Salesforce Insights on The Spot
Elevate Your Marketing with Jenna Molby & The Spot
Master Pardot: Jenna Molby’s Tools & Tips Now Live
Unleash Your Salesforce Potential: Jenna Molby & The Spot
Jenna Molby’s Salesforce Expertise Joins The Spot Library

Results with Informational Tone:

Jenna Molby Joins The Spot: Upgrade Your Salesforce Game
The Spot + Jenna Molby: A Match Made in Salesforce Heaven
Jenna Molby’s Salesforce Secrets Now on The Spot!
Boost Your Salesforce Skills with Jenna Molby & The Spot
Unleash Your Marketing Superpowers with Jenna Molby & The Spot

Results with Pirate-Like Tone:

Ahoy Mateys! The Spot & Jenna Molby’s Treasure Trove Unveiled
Sail into Salesforce Success with Jenna Molby’s Insights
Chart Yer Course with Jenna Molby’s Ultimate Salesforce Guides
Discover the Hidden Gems of Salesforce with Jenna Molby
Jenna Molby’s Swashbuckling Salesforce Secrets Unleashed

Results with Shakespearean Tone:

Behold! Thee Spot & Jenna Molby: A Veritable Pairing
Pray, Joineth The Spot for Molby’s Salesforce Wisdom
Salesforce Mastery: Jenna & The Spot Unite in Harmony
Rejoice! Jenna Molby’s Tools Now Grace The Spot
Hark! Jenna Molby’s Top Guides, Now on The Spot

My thoughts overall on the email subject line generator

This tool is super handy for coming up with subject line variations for emails. I especially see it being helpful when my brain is done and I simply can’t write another word — let alone something that grabs people’s attention.

And that’s the thing about email subject lines. Writing them is often the last thing we do in the email copywriting process. But we should be paying closer attention so we have greater chances of getting clicks from our email recipients.

The more copy the better

I did learn one caveat while using the subject line generator tool. It works better on emails that have a higher volume of copy. My first example was a true newsletter with 667 words of copy, while the second example had about 415 words of copy.

The generator results were spot on in my opinion for the first email while I was underwhelmed by the results for the second email. That may be because the second example had significantly less copy and sections. It makes sense because the tool needs enough information to pull from so it can summarize into a short subject line. I’m also loving the emoji suggestions, but I didn’t get those with all of my results.

Where AI Tools Fit in Content Marketing

You’ve probably heard lots of talk lately about OpenAI’s ChatGPT tool and other AI-powered chatbots that we’re seeing in the content marketing world. The Stensul Email Subject Line generator belongs to the wave of tools that are powered by GPT4, which is the latest iteration of OpenAI’s chatbot.

I’ve seen blog and social posts from people who aren’t seeing the potential in these tools. But I think these tools are giving more power to individual content creators.

I was recently discussing how AI tools affect content marketers with my fellow dragon, Marcos Duran. He brought up a great point that he heard in conversations with people at a martech networking event.

Someone said something to the effect of “ChatGPT turns a content creator into an editor.” And I couldn’t agree more.

I don’t know about you, but I’d rather fix a mediocre sentence than start from scratch. And that’s what these AI tools are all about. They create a starting point, and you still need highly skilled individuals to add the human touch.

What are your thoughts on the impact of AI chatbot tools on content marketing? Be sure to let us know your thoughts on the AI debate in the comments section. Or reach out to team Sercante if you’re looking to add a human touch to your marketing campaigns.

Original article: Playing with the AI-Powered Stensul Email Subject Line Tool

The post Playing with the AI-Powered Stensul Email Subject Line Tool appeared first on The Spot.

By Ambre Juryea-Amole|2023-03-24T15:47:49+00:00March 24th, 2023|Categories: Emails & Templates, Getting Started, Real Talk, revive|

Congrats to The Salesforce MVP Class of 2023

Like many big software companies, Salesforce has an honor they bestow to most influential supporters. They call this the Salesforce MVP program. The Trailblazer Community team recently announced the 2023 Salesforce MVP program inductees, and we were thrilled to see many of our favorite marketing voices on the list.

Marketers don’t always get the recognition they deserve, which is why we’re on a mission to showcase all of the amazing things marketers do. We’re especially excited to highlight the people who are shining the limelight on Salesforce marketing tools for a change.

Background of the program

If you haven’t already noticed, there’s a whole lot to learn about using marketing automation and CRM tools. Salesforce does everything they can to make resources available to customers so the tools are easier to use and customize, but everyone learns in their own way.

Sometimes we need real people who have been working closely with these tools to teach us what’s possible with them. (You know, like, other customers and people with an outsider’s perspective)

That’s where the Salesforce MVP program comes in. These are all people who share what they know about the platform and personally connect with others who are still learning.

According to the Salesforce MVP Code of Conduct, MVPs are “lifelong learners who go above and beyond to share their expertise and help the entire community succeed… [and] leaders in the Trailblazer Community who encourage each other, celebrate others’ successes, work collaboratively to make our community and the world a better place, and have a lot of fun along the way!”

Here’s the MVP Hall of Fame and Member Directory, which goes into complete detail about the program.

How Salesforce MVPs are Selected

Wondering how people get a spot in the program? Here’s how the process works:

Salesforce opens nominations for MVPs around November each year.
Community members either self nominate or can share stories to nominate others.
- Current MVPs do not need to take action, they are automatically reviewed for renewal.
The Trailblazer Community team completes the first round of nomination reviews.
Then, the nominations go through a second round of reviews from a team of Salesforce employees who are active in the Trailblazer Community
After that, current Salesforce MVPs provide feedback to new nominations and nomination renewals.
The Trailblazer Community team completes a final review before the Salesforce leadership team makes final calls and approvals.

The 2023 Salesforce MVP Class

Congratulations to everyone who was selected to join the 2023 Salesforce MVP Class!

Aaron Crosman	Michael A. Grandel
Andy Engin Utkan	Mihoko Yamashita
Ankit Taneja	Oleh Mykytyn
Asterisk Loftis	Patricio Sapir
Ben LaMothe	Phaneendra Arigachetta
Gian Piere Vallejos Bardales	Rachel Park Brayboy
Johann Furmann	Samantha Shain
Kannan Narayanan	Skye Tyler
Kristi Brown	Swati Taunk
Kristin Hubbard	Thomas Theunen
Lilith Van Biesen	Vicki Moritz-Henry
Maham Hassan	Warren Walters

Marketers Who Made the New 2023 Salesforce MVP List

We were thrilled to see two people we know from the Salesforce marketing community who made the list. Special congratulations to Ben Lamothe and Vicki Moritz-Henry and thanks for all the work you do for the community!

In fact, we know these two MVPs thanks to their work with the MarDreamin’ conference. Both have presented at MarDreamin’ in past years and have contributed in other ways.

Our team reached out to them to get their thoughts on their new Salesforce MVP honors. Here’s what they had to say:

Ben Lamothe

“Being selected as a Salesforce MVP is an honor and is truly humbling. Giving back to the Salesforce and Account Engagement (Pardot) Trailblazer community that has changed my life and given me so much, is so important to me.”

Vicki Moritz-Henry

“When I transitioned careers into Salesforce, I was astounded by how supportive the community was. There were so many people who encouraged, mentored and taught me over the years. I honestly wouldn’t be where I am now if it wasn’t for them. My motivation is to spread that impact and be that same person for others.”

Andrea Tarrell Added to the Salesforce MVP Hall of Fame

Last but most certainly not least, we wanna send a huge congratulations to the person who started this whole blog (and Sercante) in the first place. Andrea Tarrell has been an influential voice in the Salesforce community for close to a decade, and she’s served as a Salesforce MVP enough years for Salesforce to add her to the MVP Hall of Fame in 2023.

Launching The Spot for Pardot blog is only a small fraction of everything Andrea has contributed to Salesforce Trailblazer Community through the years. She’s spoken at countless events including Dreamforce, Connections, Dreamin’ conferences and user group meetings. Andrea even launched the first virtual conference for marketers on Salesforce in 2020 — MarDreamin’ (formerly ParDreamin’).

Keep being helpful and the rest will fall into place

The Trailblazer Community team received over 2,400 MVP nominations in 2023, so of course some people were disappointed to learn they weren’t among the 24 new MVPs who were selected. The most important takeaway though is to keep going! While the MVP program brings inherent benefits along with it (i.e. free entry to conferences, getting asked to participate in high-profile marketing content), the true benefit is that helping others helps you, too.

When the community grows, we all grow together. And there’s room for us all to be successful in the community. So, keep sharing what you know. Start a Salesforce blog (or you can write for this one!). Apply to speak at community events. Volunteer with a Salesforce mentorship program, like Merivis, for instance.

The possibilities to give back are endless. Tell us how giving back to the tech community has enriched your life in the comments section.

Original article: Congrats to The Salesforce MVP Class of 2023

The post Congrats to The Salesforce MVP Class of 2023 appeared first on The Spot.

By Ambre Juryea-Amole|2023-03-18T14:50:56+00:00March 18th, 2023|Categories: Career Development, Community, Community Spotlight, Industry News|

The Right Way to Use Statistics in Your Marketing Content

You are 72% more likely to keep reading a blog post when the author uses a data point in the first sentence. That’s because sharing numbers makes it sound like you looked at studies related to your topic. And using those statistics in marketing content makes the information you share seem reliable so people find value in it.

But more often than not, marketing writers do a quick web search to find a statistic. Their quick web search takes them to a blog post where the author uses a statistic but doesn’t say where the stat came from. It seems legit enough, so they grab the stat to use in their blog post.

Our dear marketers have the best of intentions. But these wearers of many hats are usually short on time.

Who knows, they may just pull a number out of thin air and hope nobody looks into it.

(seriously, don’t cite the 72% stat I just gave you)

Always Check the Numbers

As someone who’s been proofreading and editing marketing things other people write for almost 15 years, I can tell you that I always double check the statistics authors use.

That’s because the statistics aren’t adding any real value to the piece unless the numbers are reliable and include context around them. Don’t get me started on ChatGPT content pieces.

How to Use Statistics in Marketing Content

I’m not knocking using statistics in marketing content at all. I think it’s super important to research what you’re writing about so you can focus on collective knowledge rather than just your own thoughts. And using numbers does catch the attention of your audience and give you an authoritative voice.

But, there’s a right way to do it. And the wrong way.

The Right Way to Use Statistics in Marketing Content

Let’s get you on the right track so you can use statistics in your marketing content and sound like a boss.

The best way to use statistics is to provide context around the numbers. Then, the reader can understand what the numbers mean to them and truly find value in your content.

Here’s an example of a GOOD use of a stat

“According to a 2022 survey conducted by Content Marketing Institute, 47% of content marketers said they will hire or contract with content producers (writers, designers, photographers, videographers) in 2023.”

Original source that tells you how they came up with the stat

The source we cited here is linked to the original. And the original source includes all the information we need to know to accurately interpret the statistics within the full study. We know it was a 2022 survey from CMI, and the author even provided the survey’s definition of content producers.

After clicking on the link, we find out that On24 sponsored the survey as part of the B2B Content Marketing Report. And the source includes demographic and methodological information on the last slide of the PDF.

Add Context for your Statistics

There aren’t any hard-and-fast rules for providing context about stats to your readers unless your company or organization has defined those rules.

Your company may have well-defined writing style guidelines you can refer to, and I encourage you to follow them. But if your company doesn’t have that worked out already, then you can follow these simple guidelines and share with your teammates. (consistency is awesome!)

Elements that add context to statistics

A link to the original source, and check that the link is working
- Tip: Use a website plugin to check for broken links if you have a lot of content with linked statistics and resources.
A date to indicate the age of the statistic
The name of the source

Who is Your Audience?

You know your audience better than we do. That should guide what information to include with your statistics. Give your audience the information they need to understand why that statistic is important to them.

Things to consider when determining if a source is reliable

On the surface, a statistic may seem reliable when it actually isn’t. The main questions to ask yourself about the statistic are:

What organization collected the information? Look for studies that were conducted by impartial organizations like universities, industry associations like the CMO Council, and research consulting companies like McKinsey and Forrester.
When did they collect it? The study may be old. This is an especially important factor to consider when using statistics related to technology and economics.
How did they collect it? Look for what methodology was used to collect the data. If it was a survey, look for the sample size or geographic area from which the data was collected. These factors can have a big impact on the reliability of the data points and how the data relates to your message.
And why did they collect it? The source may be a study funded by a special interest group that structured the study or presented the results in a misleading way.

Tip for our Salesforce ecosystem readers

There’s a searchable Salesforce Stat Library to make it easier to find statistics from Salesforce annual reports. It includes specific stats about industry trends for people working in sales, marketing, service, IT, manufacturing, human resources, financial services, and public and nonprofit sectors.

The Wrong Way to Use Stats in Marketing

For illustrative purposes, we’ll review the WRONG way to use data points in marketing content.

Here’s a bad example:

“You are 35% more likely to close a deal if you follow up on a lead within 48 hours.”

So what’s wrong with that statement?

The author did not cite their source for the 35% statistic. And because of that, the reader has no idea what that statistic is based on. The study may have been completed in an industry that isn’t relevant to the reader. Or maybe the study is 15 years old, and we all know that sales processes have changed in that time.

Here’s another example:

“When text in a call to action button is changed from second-person viewpoint to first-person viewpoint, clicks improve by 90%. (Campaign Monitor)”

The example includes a link to the source, but it’s not the original source. The linked source tells you the name of the original source without a link to it.

A Google search of the stat and the original source, Unbounce, takes us to a 2013 blog post. The blog post author wrote the post in reference to an A/B testing case study from a consulting client, but it doesn’t provide demographic info or sample details.

The statistic becomes less powerful and when you add context to it:

“According to a 2013 Unbounce client case study, changing text in a call to action button from second-person viewpoint to first-person viewpoint improves clicks by 90%.”

The original example sounds like a generalizable statement. But in reality, the number came from a single test that happened a decade ago. That’s why using the statistic in this case isn’t adding value for the reader.

(Hi Unbounce and Campaign Monitor – we mean no disrespect and hope our links boost your SEO)

What Do You Do When You Can’t Find Reliable or Original Sources

Nobody is forcing you to use that stat. And if they are, then send them a link to this blog post so you can educate them.

The best way to approach the use of stats in your marketing is to lean into information you CAN rely on. And if you don’t have that information, figure out what processes you can put in place to gather reliable information you can use down the road.

You could build a process to survey your clients before and after engaging with your company, and optimize your reporting dashboards to track the results of your efforts over time. Or, maybe your company could benefit from using a subscription service like Statista to get access to original sources.

Do you have cool stats about your audience that you can share?

Maybe it’s time to start collecting data about your audience and community. Lucky for you, there’s lots of tools you can use for collecting data about your audience.

Here’s are blog posts about a few of our favorites:

Stats Are Better When You Add Context

Hopefully this post shines a light on using statistics in marketing content. Despite the best efforts of marketers everywhere, it’s one of those things that I see people get wrong more often than not.

But, you can get it right every time when you provide context to your statistics. Give the reader details like where the information is coming from, how and why it was collected, and what the date was when it was originally gathered or published.

What are your thoughts on using statistics in marketing content? Any fun horror stories to share? Tell us about it in the comments section.

Original article: The Right Way to Use Statistics in Your Marketing Content

The post The Right Way to Use Statistics in Your Marketing Content appeared first on The Spot.

By Ambre Juryea-Amole|2023-02-24T20:36:43+00:00February 24th, 2023|Categories: Getting Started, Real Talk, revive, Strategy|

The Right Way to Use Statistics in Your Marketing Content

You are 72% more likely to keep reading a blog post when the author uses a data point in the first sentence. That’s because sharing numbers makes it sound like you looked at studies related to your topic. And using those statistics in marketing content makes the information you share seem reliable so people find value in it.

But more often than not, marketing writers do a quick web search to find a statistic. Their quick web search takes them to a blog post where the author uses a statistic but doesn’t say where the stat came from. It seems legit enough, so they grab the stat to use in their blog post.

Our dear marketers have the best of intentions. But these wearers of many hats are usually short on time.

Who knows, they may just pull a number out of thin air and hope nobody looks into it.

(seriously, don’t cite the 72% stat I just gave you)